Privacy Policy

Effective Date: December 20 2024

At Madera, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our website, services, and communications. By accessing our website or using our services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

1.1 Information You Provide to Us

We may collect personal information that you voluntarily provide when you:

  • Fill out forms on our website (e.g., contact forms, quote requests).

  • Subscribe to newsletters or marketing communications.

  • Apply for a job or submit resumes.

  • Communicate with us via email, phone, or other channels.

Examples of information collected:

  • Name, email address, phone number, and mailing address.

  • Company name, position, and business-related details.

  • Payment details for transactions or invoicing purposes.

1.2 Information We Collect Automatically

When you interact with our website or services, we may automatically collect certain information:

  • Log Data: IP address, browser type, operating system, and date/time of visit.

  • Usage Data: Pages visited, time spent on pages, and links clicked.

  • Cookies and Tracking Technologies: Preferences, session identifiers, and browsing behavior.

1.3 Information from Third Parties

We may receive information from third parties, such as:

  • Social media platforms when you engage with our profiles or content.

  • Marketing partners or analytics providers.

2. How We Use Your Information

We use the collected information for the following purposes:

2.1 Service Delivery

  • Responding to inquiries and providing requested services.

  • Processing payments and managing transactions.

  • Customizing and improving user experiences.

2.2 Communication

  • Sending updates, newsletters, and marketing communications (with your consent).

  • Notifying you of changes to our services, terms, or policies.

2.3 Business Operations

  • Analyzing website usage and performance to enhance functionality.

  • Ensuring the security and integrity of our website and services.

2.4 Legal and Compliance

  • Complying with applicable laws, regulations, and legal obligations.

  • Investigating and preventing fraudulent or unauthorized activities.

3. How We Share Your Information

We do not sell your personal information. However, we may share your information under the following circumstances:

3.1 Service Providers

We may share information with trusted third-party vendors who assist in operating our business, such as:

  • Payment processors.

  • IT and website management providers.

  • Marketing and analytics partners.

3.2 Legal Obligations

We may disclose information if required to:

  • Comply with legal obligations, court orders, or regulatory requirements.

  • Protect our rights, safety, or property, as well as those of others.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

4. Your Rights and Choices

4.1 Access and Update

You have the right to:

  • Access the personal information we hold about you.

  • Request corrections or updates to inaccurate information.

4.2 Opt-Out

You may:

  • Unsubscribe from marketing communications by clicking the "unsubscribe" link in our emails.

  • Adjust cookie preferences through your browser settings.

4.3 Data Deletion

You can request the deletion of your personal information, subject to legal and contractual obligations.

5. Security of Your Information

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, use, or disclosure. However, no method of data transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Retention of Information

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal obligations.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience and analyze website traffic. You can manage or disable cookies through your browser settings. Note that disabling cookies may affect certain website functionalities.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before sharing any information.

9. Children's Privacy

Our services are not directed at individuals under the age of 18, and we do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected information from a minor, we will take steps to delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised effective date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Madera Maintenance Services
618 Bellatrix Walk Ottawa, ON, Canada
613-851-2374
info@maderacorp.com